KhitZay.com is an e-commerce start-up company positioning itself to become the market leader in offering authentic fashion and lifestyles products in trouble-free way to return merchandise purchased online. Consumers demand not only convenience but a peace of mind. Customers will benefit by having a convenient, easy way to return their purchases as well as the ability to track their returns. The ultimate benefit of the program is that it enhances the overall image of the online merchants. The proposed program offers both, and it will increase the number of online shoppers, thus causing a market expansion for online merchants.